Privacy Policy

Last Updated: April 23, 2025

AV Skin & Scalp Spa respects your privacy. This policy outlines how we collect, use, and protect your personal data.

1. What Information We Collect

Contact Information

Name, phone number, email for communication and reminders

Health & Treatment Information

Health history, medications, allergies, skin or scalp concerns
Preferences for services or skincare routines

Payment Information

Credit card details (securely processed)
Purchase and booking history

Optional Information

Birthday, service preferences for offers or loyalty programs

2. How We Collect Your Information

Through online booking and intake forms
Via contact forms and newsletter sign-ups on our website
At the spa during consultations
When you purchase gift cards
Through client feedback and follow-ups

3. How We Use Your Information

To confirm, manage, and personalize your appointments
To tailor treatments and recommend services or products
To send occasional updates, promos, or skincare tips (if you opt in)

You may opt out of marketing emails or request removal of your data at any time.

4. Who We Share It With

We do not sell or share your personal information with third parties. Your data may be processed through secure tools like:

Stripe (payment processing)
Google Analytics (website analytics)

These platforms are compliant with industry privacy and security standards.

5. How We Store and Protect Your Data

Data is stored securely through Wix (our booking and website platform)
Access is limited to trained, authorized staff only
All client records are treated as confidential

6. Cookies and Tracking

Like most websites, AV Skin & Scalp Spa uses cookies to enhance your browsing experience and help us better understand how visitors interact with our site.

What are cookies?
Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and activity so your experience is smoother and more personalized.

Why we use cookies:

To ensure the website functions correctly and loads quickly
To remember your preferences for future visits
To track website traffic and performance using tools like Google Analytics
To support marketing efforts and better tailor promotions or content

Types of cookies we may use:

Essential cookies – Necessary for basic site functionality (e.g., navigation, booking forms)
Performance & analytics cookies – Help us understand how people use our site so we can improve it
Marketing cookies – May be used to deliver more relevant ads or promotions (e.g., via Google Ads)

Managing your cookie preferences:
You can control or disable cookies through your browser settings. However, please note that disabling essential cookies may affect the functionality of the site.

Your Privacy Rights

You may:

Request to view, update, or delete your information
Opt out of promotional emails at any time

If you have any questions, please contact us at:

1215 Queensway East, Upper Level, Unit #55, Mississauga, ON L4Y 0G4
info@avsalonspa.ca | 647-563-6501